Quality & Integrity Guarantee
All of the furniture I build is done so with great care, detail, and integrity using only the highest quality materials and craftsmanship.
Should any piece of Henry Alan furniture or wall decor be delivered damaged, or should it lose its structural integrity beyond normal wear and tear within 3 years of delivery, I will replace or fix it free of charge. The guarantee does not apply to furniture that has been damaged by the client.
Returns, Exchanges, & Grace Period
Because each piece is made to order with the specifications chosen by the client, I cannot accept returns or exchanges.
If you wish to cancel your order after it is already placed, you are free to do so within the 72 hours grace period which starts when you place your order for a full refund. If you choose to cancel your order after the 72 hour grace period, you will be refunded 50% of the purchase price and the full delivery fee.